Privacy Policy
Please read this Privacy Policy carefully to understand how we handle your Personal Data.
At Flommie (“we”, “our”, “us”), we value your privacy and are committed to protecting your Personal Data. This Policy explains how we collect, use, and disclose your data when you visit or make a purchase on our website (the “Site”).
By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your data as described here.
Data Controller
Flommie, operated by [Flommie Sdn. Bhd.] (202501045179 (1646587X)), is the data user and data controller responsible for collecting, using, disclosing, and managing your Personal Data in accordance with this Privacy Policy.
Our registered business address is:
#20-04, #20-05 & #20-06, Level 20, City Plaza, 21, Jalan Tebrau, 80300 Johor Bahru, Johor, Malaysia
Collecting Personal Data
When you visit the Site, we may collect certain details about your device, how you interact with the Site, and any information needed to complete your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, “Personal Data” refers to any information that can identify you as an individual.
Types of Personal Data We Collect
- Contact Details: Includes your name, billing address, shipping address, email address, and phone number.
- Payment Information: Includes your credit or debit card details, payment method, transaction records, and related payment confirmations.
- Account Information: Includes your username, password, security questions, preferences, and settings.
- Transaction Information: Includes details about the items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
- Communications: Includes any information you share with us when you contact our team (e.g., when submitting a customer support enquiry or feedback.)
- Device Information: Includes details about your device, browser, and network connection, such as your IP address, time zone, cookie data, and other unique identifiers.
- Usage Information: Includes details about how and when you interact with or navigate the Site.
Age Restrictions
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Data from anyone under this age. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us to request deletion.
How We Use Personal Data
We use the Personal Data we collect to provide, manage, and improve our services. This may include sharing certain information with trusted third parties such as our related companies, service providers, and partners for the following purposes:
- To process and fulfil your orders.
- To provide customer service and support.
- To respond to your enquiries and requests.
- To communicate with you about our products, services, and promotions.
- To improve our website, products, and overall user experience.
- To prevent fraud and protect the security of our website and users.
Direct Marketing
We may use your Personal Data to send you updates, promotions, or special offers about our products and services, from time to time. We may also use your contact details to share newsletters or updates that we think you may find helpful.
You can choose to stop receiving these marketing materials at any time by clicking the unsubscribe function within the electronic marketing material.
Behavioural Advertising
We may also use your Personal Data to show you relevant advertisements or marketing content based on your interests. This may involve sharing limited data with advertising or analytics partners, such as Google or Facebook, to help us understand how visitors use the Site and to improve your browsing experience.
For more details on how these platforms handle your data or to adjust your settings, you can visit:
Sharing Personal Information
We may share your Personal Data with trusted service providers to help us deliver our services and fulfil your orders, as mentioned above.
For example:
- We may also share your Personal Data when required by law, such as to comply with legal obligations, respond to lawful requests (including subpoenas or search warrants), or protect our rights and safety.
Cookies
Cookies are small files that store bits of information on your computer or device when you visit the Site. They help us recognise your device and remember your preferences, such as your login details, language, or region, so you can browse more easily each time you return. Cookies also help us learn how visitors use the Site, like which pages are viewed most often or whether someone is a new or returning visitor.
We use several types of cookies to make sure the Site runs smoothly and offers a better experience for you:
- Essential Cookies – keep the Site working as it should and enable basic functions.
- Performance Cookies – help us understand how you use the Site so we can improve it.
- Advertising Cookies – allow us to show you promotions and content that match your interests.
- Social Media Cookies – make it easier to share content or connect through your social media accounts.
How long a cookie stays on your device depends on its type. Session cookies are temporary and are deleted once you close your browser, while persistent cookies stay until they expire or you remove them. Most of the cookies we use are persistent and typically last between 30 minutes and two years.
You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect how the Site functions and limit some features. Most browsers accept cookies automatically, but you can change this in your browser’s “Tools” or “Preferences” menu. For more information, visit www.allaboutcookies.org.
Even if you block cookies, some information may still be shared with trusted third parties such as advertising partners. To manage how your data is used for advertising, please see the Behavioural Advertising section above.
Do Not Track
Currently, there is no consistent industry standard for how to respond to “Do Not Track” signals. Therefore, we do not make changes to our data collection practices when such signals are detected.
Third-Party Links
The Site may contain links to other websites or services that are not operated by us. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any linked sites before providing your Personal Data.
Your Rights and Choices
By visiting the Site, you consent to the collection and use of your data as outlined in this Privacy Policy.
You have the right to access, update, or delete your Personal Data that we hold. It is your responsibility to ensure that the Personal Data you provide is accurate and up to date. If any information changes or appears incorrect, you may update it by accessing your account or contacting us at care@flommie.wellcreatestudio.com
Data Retention
We retain Personal Data for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory obligations.
Security
We use reasonable measures to protect Personal Data from loss, theft, misuse, and unauthorised access, disclosure, alteration, or destruction. We ensure that all our employees, agents, and third-party service providers understand and adhere to confidentiality and security standards under the PDPA.
Transfer of Personal Data
Your Personal Data may be transferred to and stored on servers located outside Malaysia. We ensure that any such transfers comply with applicable data protection laws and that your Personal Data remains protected to a standard comparable to that under the PDPA.
Privacy Policy Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us at care@flommie.wellcreatestudio.com.
Last Updated: 01 Jan 2026