Return & Refund Policy
At Flommie, we are committed to delivering quality products and ensuring a pleasant shopping experience for our customers.
If the product you receive does not meet your expectations, please contact us at +601116779778 (WhatsApp) or care@flommie.wellcreatestudio.com promptly, and our team will assist you accordingly.
Return Eligibility
Due to hygiene purposes, we do not accept change-of-mind returns and exchanges. However, returns or exchanges may be considered on a case-by-case basis if:
1. The product is defective (e.g. torn, damaged, or faulty); or
2. You have received the wrong item(s).
All return, refund, or exchange requests must be made within 7 working days of receiving your order.
To request a return, please contact us at +601116779778 (WhatsApp) or care@flommie.wellcreatestudio.com. Kindly include your order confirmation email and a photo of the product received as proof of purchase.
If your request is approved, we’ll provide detailed instructions on how and where to send your parcel. Please note that any items returned to us without prior approval will not be accepted.
Damaged or Defective Product
If you receive a damaged or defective item, please contact us at +6011 1677 9778 (WhatsApp) or care@flommie.wellcreatestudio.com. We will make every effort to resolve the issue promptly.
To help us process your request more efficiently, kindly include clear photographs or videos of the affected product showing the damage or defect.
Wrong Product(s) Received
If you received a product different from those listed in your order confirmation email, please reach out to us at +601116779778 (WhatsApp) or care@flommie.wellcreatestudio.com.
Our team will review your order and arrange for the correct product to be delivered to you as soon as possible.
Order Not Received or Incomplete
If you have not received your order, or if your order arrives incomplete, please notify us within 7 days from the date you received an email from us confirming that your order had been shipped.
You can reach us at +601116779778 (WhatsApp) or care@flommie.wellcreatestudio.com, and our team will assist you in resolving the matter promptly.
Cost of Returning Product(s)
Customers are responsible for any shipping costs incurred when returning product(s).
In cases where the return results from an error on our end, such as the dispatch of incorrect or defective items, the return shipping cost will be borne by the company.
All returned items must be in their original condition and packaging to qualify for review or exchange.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.
If approved, your refund will be processed to your original payment method within 14 business days.
Please note that your bank or credit card provider may require additional time to complete the transaction.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at +601116779778 (WhatsApp) or care@flommie.wellcreatestudio.com.
If you have any questions or concerns regarding our Returns and Refunds Policy, please feel free to contact us at +601116779778 (WhatsApp) or care@flommie.wellcreatestudio.com.
Thanks for keeping it tasty and balanced with Flommie, your daily dose of goodness!